Refund policy

The Rooted Goods Promise

The Rooted Goods Promise: if it isn't right, tell us and we'll make it right. Plain and simple.

That promise runs this whole page. The terms below are how it works in practice.

Consumables — herbs, teas, soaps, supplements, and candy

For safety, consumable goods can be returned only when unopened, and only within 30 days of delivery.

Opened consumables cannot be returned. That is a safety line, not a preference.

To arrange a return, write to us at claytonwilliams39@yahoo.com for the return address. Do not send a return before contacting us.

For an approved return of an unopened consumable, the buyer pays return postage unless the error was ours.

Merch — printed to order

Merch is printed to order. Returns are accepted only for items that arrive damaged, defective, or misprinted. Those items are reprinted or refunded.

Merch that is undamaged and printed as ordered is not returnable for size or change of mind.

Damaged or wrong items — always made right

If anything in your order arrives damaged, or if you receive the wrong item, it is made right regardless of category: replacement or refund.

How to start a return or report a problem

Email claytonwilliams39@yahoo.com with your order number, what arrived, and what is wrong with it. For an unopened consumable return, we will provide the return address by email.

How refunds are paid

Approved refunds go back to the original payment method used for the order. We issue approved refunds within 5 business days of approval.